AccessOCI Line Interpretation Over-the-Phone

The best in over-the-phone language support, available 24/7 365 days a year.

With technology allowing interpreters to appear virtually anywhere in the world at anytime, it is not at all surprising that Over-the-Phone (OTP) interpreting remains as the most popular method of delivery for the interpreting industry. We believe that OTP services should be quick, flexible and managed, to allow best practices – not missed opportunities – for our clients and the individuals that are limited in English proficiency.

Quality from the start…
Each of our Call Center Coordinators speaks two or more languages. This enables us to better assist you in connection, targeting languages and accurate monitoring, while assisting you in gathering your information and connecting you to an interpreter - all in a matter of seconds.

Professional Training…
Regardless of previous training or experience, OCI interpreters follow nationwide standards of interpreting from the leading training organizations and curriculums. From ethics to practice and confidentiality to compliancy, interpreter trainings are continuous, effective and integrated with call center processes and customer care trainings. In addition, OCI interpreters submit to the mandatory completion of the nation's leading medical interpreter training program (Bridging the Gap Medical Interpreter Training), 911 Critical Incident Stress Training and workshops that focus on theory and clinical settings.

Technology…
Providing quality language services over-the-phone requires scalability in telephony systems and or server platforms that meet redundancy, reliability, security, and performance needs. While our systems engage in those fundamental needs, we continuously race to integrate the newest technologies that only support efficiency in the deployment our services.

Delivery of Services…

• User-friendly
• Support in over 120 languages and dialects
• 24/7 access
• Qualified and Certified interpreters
• Aggressive quality control
• Emphasis on clarity, customer care, and consistency
• Billing for usage only
• No monthly or annual fees and accountability in detailed invoicing